Turnberry Resort, Scotland

We are currently staying at Turnberry and we would like to warn you and anyone who plans to stay here - please make other arrangements! We have experienced the following: - given rooms we did not reserve because they were full, we were placed in lower class rooms. - black mold in our shower, both inside and out and no where to place soap but on the floor! - no air conditioning in our room, took 3 requests to get a fan to cool our room. - a message light on the phone, which they could not turn off after requesting they do so many times, over the course of 6 hours! Their final solution at 11:00pm - they could place black tape over the flashing light! - service in the hotel is spotty and unresponsive. - over stuffed chair in the room had a broken leg. -after being moved to the deluxe ocean view room we reserved (the next day), our shower drain did not drain properly and we were told by maintenance that it had not worked properly since they remodeled the hotel. - fireplaces in public rooms did not work because they never passed final inspection. We stayed here 10 years ago and it was a wonderful experience. We will never come back and would hope that Andrew Harper will reinspect the hotel to see for yourselves, that Turnberry in no way meets your very impeccable standards. As a point of interest to Andrew Harper, the hotel is now under Starwood Management. We did not book our stay through Andrew Harper, as it was part of a full golfing package, however, as AH members, we felt you would be interested in our very disappointing experience. Sincerely, Terry and Diane