Join the Andrew Harper Team

Andrew Harper is currently searching for qualified individuals to fill the following positions:

Membership Success Assistant

This part-time position’s primary role is to support member success efforts, as well as the Membership & Marketing team.

This position will work closely with the Member Success Specialist and report to the Membership & Marketing Manager. The duties will include but are not limited to the following:

  • Correspond directly with members over the phone and by email, accommodating requests, providing technical support, resolving issues and going above and beyond to give members an excellent experience.
  • Maintain call log by category of issue or inquiry; bring attention to new issues that arise for swift resolution.
  • Check post office box for business reply mail orders.
  • Assist Member Success Specialist in order processing, as needed, as well as managing travel guidebook sales, fulfillment and inventories.
  • Learn about market research findings, membership demographic and psychographic data and personas.
  • Participate in user experience testing to ensure full knowledge of site and user scenarios.
  • Become very familiar with company marketing verbiage and offers across all campaigns, including all retention efforts.

Requirements

  • Strong written and verbal communications
  • Team player
  • Familiarity with Microsoft Excel and Word
  • Prior client relations experience

To apply
Email your résumé, cover letter and salary requirements to jobs@andrewharper.com.


About Andrew Harper

Since 1979, Andrew Harper has been the trusted travel authority, delivering honest, authentic recommendations to members who expect transformative, high-end travel experiences.

Andrew Harper editors travels anonymously, paying their own way – no complimentary trips, no special treatment – to bring members truly independent recommendations, through digital and print channels, on where to stay, eat and explore, specializing in uncovering the most unique and enchanting hideaways in the world. If you have a passion for travel and want to gain experience with customer success and a direct exposure of building and retaining a precious membership base – this role is for you.

Expect to have fun. Expect to want to travel constantly be on vacation and to love your job at the same time. Expect to join a highly collaborative, supportive team.

Contact a Travel Advisor
Andrew Harper members have access to travel advisors at our partner Andrew Harper Travel. Learn More
Call Andrew Harper Travel:
1 (800) 375-4685
OPEN M-F 8AM-6PM CST

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